Frequently Asked Questions
-
Yes, we offer shipping to both the United States and Canada. Shipping costs and delivery times vary by location and will be calculated at checkout.
-
We accept returns within 30 days of delivery for items in their original condition. Please contact our customer service team to initiate a return. Custom or personalized items are not eligible for return.
-
Our products are crafted from premium, sustainably sourced materials including natural linen, organic cotton, solid wood, and hand-finished ceramics. Each product page includes detailed material information.
-
Care instructions vary by product. Generally, we recommend spot cleaning textiles, dusting wood surfaces with a soft cloth, and avoiding harsh chemicals. Detailed care instructions are included with each item.
-
Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website or through your account on our site.
-
Yes, we offer custom sizing and personalization on select items. Please contact us with your specific requirements, and our team will work with you to create a bespoke piece for your home.
-
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed.
-
Standard delivery typically takes 5-7 business days within North America. Expedited shipping options are available at checkout. Custom orders may require additional production time.
-
Sustainability is at the heart of our brand. We prioritize natural, renewable materials, work with ethical suppliers, and use minimal, recyclable packaging whenever possible.
-
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately if you need to make changes. Once an order has shipped, modifications are no longer possible.
-
Yes, we offer premium gift wrapping for a small additional fee. You can select this option at checkout and include a personalized message for the recipient.
-
We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours with photos. We will arrange a replacement or full refund immediately.